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Understanding OSR 2.0: The Marriott Experience Explained
OSR 2.0, or Online Service Recovery 2.0, represents a transformative approach to customer service and recovery strategies in the hospitality sector. Developed by Marriott International, OSR 2.0 aims to enhance guest experiences by leveraging technology and data-driven insights. This innovative framework is designed to proactively address customer concerns, streamline service delivery, and foster deeper connections…